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Center Manager - TLC

Overview
TLC Laser Eye Centers is North America's premier eye care services company, providing eye doctors with the tools and technologies needed to deliver high-quality patient care. Through its unmatched management expertise, technology, extensive optometric relationships, direct to consumer advertising and managed care contracting strength, TLC Laser Eye Centers maintains leading positions in refractive, premium IOL and cataract markets. We have the following opportunity in our Westhcester, IL center for a Center Manager.
Main Purpose
Player/Coach, working routinely in rotation with PA and SCs (see appropriate job description for duties); Day-to-day hands-on center management
Ensure TLC policies and procedures are implemented consistently and effectively
Staff and surgeon scheduling to ensure uninterrupted patient care while optimizing personnel utilization
Establish and reinforce center goals giving timely feedback on status, results and action plans for achieving success to the center team
Right People, Right Seats: Staff performance, cross training and development
Responsibilities
Core Responsibilities / Competencies
Manage day-to-day personnel, scheduling and staffing issues; Hands-on-support within the center for day-to-day tasks
Maintain a positive work environment for center team; Ensure staff are treated fairly and with respect
Shadow patient experience to ensure expectations are met and coach successes and area of improvements where needed
Ensures day-to-day surgeon needs are met; Ensures Clinical Director and center staff work effectively together
Customer Service Orientation; Leadership style that fosters teamwork and fairness; hands on support within center for day-to-day tasks; ability to effectively shadow and coach
Exemplary organizational skills; and effective communication skills;
Passion for driving Operational Excellence in the Gold Standard Patient Experience
Cross Training and Development of center team members
Provide strategic input on local and regional opportunities, competitive activity and other business opportunities with an emphasis on market share and growth
We offer training, a competitive salary, comprehensive benefits and excellent career development opportunities.
Qualified candidates are encouraged to apply.
EOE
Qualifications..

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